1. Introduction
Welcome to AlosTours ("we," "our," or "us"). We are deeply committed to protecting your personal information and your right to privacy. As North-East India's premier travel discovery and booking platform, we respect the trust you place in us when planning your expeditions across Assam, Meghalaya, Arunachal Pradesh, Nagaland, Manipur, Mizoram, Tripura, and Sikkim.
2. Information We Collect
We collect personal information that you voluntarily provide to us when you register on the platform, express an interest in obtaining information about our tours, make a booking, or contact our travel concierge team. This may include:
- Contact Data: Full name, email address, telephone number, and residential address.
- Booking Data: Travel dates, number of travelers, special dietary or accessibility requests, and passport/ID details required for Inner Line Permits (ILP) and protected area clearances.
- Payment Data: Securely processed payment tokens and billing details handled via PCI-DSS compliant payment gateway partners.
3. How We Use Your Information
We use the information we collect or receive to:
- Fulfill and manage your tour bookings, hotel reservations, and transport arrangements.
- Secure necessary government permits (ILP/PAP) required for travel in restricted North-East frontier regions.
- Send administrative information, booking confirmations, itinerary updates, and customer support responses.
- Improve platform security, prevent fraudulent transactions, and analyze travel trend analytics.
4. Data Security
We implement robust technical and organizational security measures designed to protect your personal data against unauthorized access, alteration, disclosure, or destruction. All data transmissions are encrypted using SSL/TLS protocols, and our backend databases adhere to strict access control policies.
5. Contact Us
If you have questions or comments about this policy, you may contact our Data Protection Officer at [email protected].